Returns & Exchanges
Neofollics Hair Technology is committed to your satisfaction and hair health journey; if you are not completely satisfied with your purchase, you may return your products within 30 days of receipt. Please ensure that items are unopened and in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused products in their original boxes to prevent damage during transit, including a copy of your packing slip inside.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center in the Netherlands.
Quality Check and Refund
Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing